Question
I thank the Minister for initiating this statement on civil service pensions and for her strong commitment to hold Capita to account, because we are still getting no updates or progress even on the cases that we were told were a priority, particularly those relating to the bereaved. I know she knows the hardship and anxiety this is causing out there, so in the short term will she push those priority cases harder? I join other hon. Members in supporting her to sort this out.
Answer
I will indeed be holding Capita’s feet to the fire every single step of the way on the rectification plan. Now that we have access to the Capita systems, we will be able to track its progress every single day, as I know Cabinet Office officials are doing. As I said in the statement, we will be publishing figures every two weeks so that people can see for themselves how Capita is performing. If it is not up to scratch, I will return to the House.14% vibes
Verdict: AMBER (38/100)
The reply gives a general commitment to tighter oversight of Capita's rectification plan, including daily progress tracking, fortnightly published figures, and a return to the House if performance falls short. It does not address the specific focus of the question on priority cases or the bereaved, and its timescale for urgent action is only implied. The answer is mostly hedged, so the person who asked would likely need to follow up for specifics.
How we got there
| Question item | Coverage | Specificity | Rationale |
|---|---|---|---|
| Will the Minister push harder in the short term on the priority cases, particularly those relating to the bereaved, which have not yet seen updates or progress? | Partially Addressed | Hedged | The reply commits to close oversight of Capita's rectification plan, daily progress tracking via system access, fortnightly published figures, and a return to the House if performance falls short, which together answer the general 'push harder' element. It never mentions priority cases or the bereaved, so the specific focus of the question goes unaddressed and the 'short term' urgency is only implied. |