Question
I thank my hon. Friend for her statement. As I have mentioned in the House before, my constituent Mr Fraser served as a prison officer until he retired in 2020, yet six years on he is still waiting for his accurate pension. Like many impacted by the McCloud remedy, he has been met with barrier after barrier, with little to no explanation—as have I, when I met Capita as recently as the summer. Can she update the House on what specific steps are being taken to clear the McCloud cases so that Mr Fraser can receive what he is entitled to?
Answer
I thank my hon. Friend for raising his constituent’s case. As I said in my statement, I will come back to the House in the next month or so to give an update on the McCloud remedy. Capita has completed the discovery phase, but due to delays and the identified complexities in the remaining cohorts, it is not clear whether the initial date is achievable. I will come back and update the House on what more we will be doing to ensure that his constituents and others get the pension they are entitled to.20% vibes
Verdict: AMBER (35/100)
The reply gives a general status update: the contractor has finished the discovery phase, but delays and complexity in the remaining cohorts mean the original date is now uncertain. It does not say what the department is doing to clear the outstanding cases, and it defers the substantive plan to a future update. The reply is mostly hedged rather than specific, so the person who asked would likely need to follow up for a firm timetable and concrete action.
How we got there
| Question item | Coverage | Specificity | Rationale |
|---|---|---|---|
| What is the department doing about clearing the outstanding McCloud remedy cases, including the case of the constituent Mr Fraser, a former prison officer who retired in 2020 and is still awaiting an accurate pension? | Partially Addressed | Hedged | The reply gives a concrete status update on the programme (Capita has completed the discovery phase, but delays and complexities in the remaining cohorts make the initial date uncertain), but it does not set out what the department is doing to clear the outstanding cases. The substantive plan is deferred to a future update, and Mr Fraser's case is acknowledged only with a thank-you. |