Question
I have many constituents who are caught up in this hell—this limbo. Some of them have been waiting for more than a year. However, I also have teachers writing to me concerned about the transfer of the teachers’ pension scheme from Capita to Tata that is now under way. Thinking about lessons learned, what advice would the Minister offer to her counterpart in the Department for Education?
Answer
I will be discussing with the Department for Education the lessons that we have learned from this transfer. Capita has shown publicly how terribly it has been—you do not have to look far to find a constituent who has been affected by this. We absolutely must improve these services going forward, which is why we are exploring in-house models. We want to have a big wave of insourcing, because we can no longer be totally reliant on these companies that let us down time and again.29% point-scoring 29% vibes
Verdict: AMBER (30/100)
The reply commits to discussing the lessons learned with the Department for Education and sketches them in general terms, such as exploring in-house models and reducing reliance on companies. It does not state the specific advice the Minister would give, and its language on insourcing is largely rhetorical. The reply is therefore mostly hedged rather than direct, and the person who asked would likely need to submit a follow-up to get the concrete answer they wanted.
How we got there
| Question item | Coverage | Specificity | Rationale |
|---|---|---|---|
| What advice would the Minister give to her counterpart in the Department for Education, drawing on lessons learned, about the transfer of the teachers' pension scheme administration from Capita to Tata? | Partially Addressed | Hedged | The reply commits to discussing the lessons learned with DfE (statement 1) and sketches the lessons in general terms (exploring in-house models, a wave of insourcing, less reliance on companies), but it never states the specific advice the Minister would give, and the insourcing language is largely rhetorical rather than concrete. |