Question

Asked by Jim Shannon to Women and Equalities on 11 November 2026 — tabled under the Andy Burnham government

7. What steps she is taking with Cabinet colleagues to ensure that disabled people receive appropriate reasonable adjustments to allow them to access public services.

Answer

Answered by Sir Stephen Timms (Labour)

The Equality Act 2010 places an anticipatory duty on service providers to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage compared to non-disabled customers.

Verdict: RED (20/100)

The reply explains the Equality Act 2010 duty on service providers to make reasonable adjustments in advance, which is useful background. It does not say what the department itself is doing, or how it is working with Cabinet colleagues, to make sure those adjustments happen, and that was the core of the question. Because the reply is general and hedged on the specific point asked, the person who asked would likely need to submit a follow-up for concrete detail.

How we got there

Question itemCoverageSpecificityRationale
What the department is doing, working with Cabinet colleagues, to ensure that disabled people receive appropriate reasonable adjustments to access public services. Partially Addressed Hedged The statement accurately describes the Equality Act 2010 anticipatory duty on service providers, which is relevant background, but it says nothing about what the department itself is doing or working with Cabinet colleagues to ensure adjustments are made.

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