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I thank my hon. Friend for her statement. As I have mentioned in the House before, my constituent Mr Fraser served as a prison officer until he retired in 2020, yet six years on he is still waiting for his accurate pension. Like many impacted by the McCloud remedy, he has been met with barrier after barrier, with little to no explanation—as have I, when I met Capita as recently as the summer. Can she update the House on what specific steps are being taken to clear the McCloud cases so that Mr Fraser can receive what he is entitled to?

I thank the Minister for her update and recognise that she is working hard to try to resolve what is a heartbreaking situation for so many pension recipients. I have seven cases currently open with the Department, including the case of a constituent who retired on 1 May but, despite repeated correspondence, has received no payment since then. Another constituent, whose case I first raised with Capita in January, ahead of his retirement in spring, finally received a quotation, with payments expected, only for Capita to decide that the quotation was wrong. He is now back to square one, and is still not receiving any payments. Will the Minister undertake to investigate those two particular cases, as well as others that my office has raised with the Department, and ensure that they are resolved?

Another weekly surgery, another Capita complaint—this time, a constituent was told on one of her many calls to Capita that she would have to wait while they accessed the spreadsheet because someone was already using it. When the Minister talks about some slow improvements in technology, one can only imagine that Capita’s starting point was a typewriter and abacus. Even with the support of officials, does the Minister really trust Capita to safely deliver an AI-enabled service to our constituents?

My constituent Denise lost her husband in September last year, and in the more than a year since she has been passed from pillar to post by Capita, as have many of my other impacted constituents. Now Capita tells me that it has lost the form that Denise submitted in January. Does the Minister share my disgust at this rank incompetence? Will she do everything she can to help Denise and my other constituents?

What should I say to my constituent, a stage 4 cancer patient, who applied for his civil service pension in April and has heard nothing? What should I say to him about the fact that, as his Member of Parliament, I wrote about his case to the Cabinet Office on 26 August—two months ago today—and have equally had no reply and heard nothing?

I thank the Minister for her robust work in this area. Capita’s handling of the civil service pension is nothing short of a disgrace. I have seen people taking out loans, falling into debt, having bailiffs sent to their houses and suffering serious mental distress because of this sham. That cannot be how we treat people who have dedicated their lives to public service. While I welcome today’s statement, the Government changes and the much-needed action that the Minister is taking, my constituents want Capita to face consequences. What consequences has Capita already faced? Will she guarantee that further failure will mean further consequences?